Quick answers to common questions about ordering branded clothing, artwork, lead times, delivery and suitability for business use.
For more detail, visit our Workwear Embroidery or
Clothing Printing pages.
Ordering & Artwork
How do I get a quote for branded clothing?
You can request a tailored business quote via our
Request a Business Quote page.
Alternatively, you can upload your logo for a free test print or embroidery check to help assess suitability before production.
What formats do you need for my logo or artwork?
For best print results, we recommend vector artwork (PDF or EPS), alternatively a high-resolution PNG file with no background. For embroidery we can also work from jpeg files or even a simple sketch to digitise your design from prior to production.
What if my artwork is not good enough quality for print?
If your logo is too low-res the print will come out pixelated and not look sharp. We can redraw your design from a jpeg or low-res file type into a vector, the cost for this is usually £20 ex vat and ensures the printed garments look as professional as you expect. If you'd like your logo checked we can run a free of charge test print via our
Clothing Printing page.
Can I upload my logo and customise clothing online?
Yes - our online shop allows you to choose a garment, upload your logo, position it and preview your design. Pricing updates automatically based on product choice, branding positions and quantity.
Lead Times & Turnaround
What are your standard lead times?
Standard production is typically completed in up to 10 working days from artwork approval. 5 day Express options are also available - details are confirmed at quote or checkout stage.
Can you produce orders faster if required?
Yes. If you have a deadline, please let us know when requesting a quote and we’ll advise whether an express service is available.
Pricing, Minimums & Discounts
Is there a minimum order quantity?
Our minimum order is typically 4 items per run, which allows us to maintain production efficiency and consistent quality.
Do you offer bulk discounts?
Yes - bulk discounts are available for all orders. Discount levels are shown on each product's page and applied automatically during an order or the quoting process.
Delivery & Shipping
How much does delivery cost?
UK shipping is £8.95 using a DPD courier service. Free delivery on orders over £500 (ex VAT). Local delivery is also offered for businesses based in DT5, DT4, DT3 and DT1.
Once I place my order, do I need to do anything else?
No - once your order is submitted, we double check artwork suitability and come back with any queries before production. If you have chosen to set up a new embroidery design or have a print design re-drawn we will send a proof of the final artwork for your approval before going ahead. We’ll keep you informed throughout the process.
Products & Suitability
Can all garments be printed or embroidered?
Most garments are suitable for branding, but some fabrics and styles are better suited to either printing or embroidery. If you’re unsure, we’re happy to advise on the most appropriate option.
Why can’t I select printing on some products?
Certain products are only suitable for embroidery due to fabric type or construction. Our design tool only displays branding methods that are appropriate for each product.
Can I print or embroider larger than the design area shown?
Yes - for larger placements or bespoke sizing, please contact us with your exact requirements and we’ll provide guidance and pricing.
Production & Quality
What happens after I upload my embroidery artwork?
We review all artwork for quality and suitability. For embroidery orders, your design is digitised and a visual proof is provided for approval before production begins.
Can you help me choose the right garment for my business?
Yes - with over 15 years’ experience, we’re happy to recommend suitable garments and branding methods based on your use, industry and budget. Where appropriate, this can include guidance on
sustainable garment options and fabric choices.
Learn more about our services:
Workwear Embroidery ·
Clothing Printing ·
Sustainability .
Request a Business Quote
