Frequently asked questions

This page contains some of the most frequently asked questions (FAQs) that we receive at South Coast Embroidery.

Have a question about your order? Browse this page and if you can't find the answer, please get in touch.

shop questions

How much does it cost to add my logo to a product?

The price of every product on the website includes one printed or embroidered logo.

Add additional logos or text using the design tool and it will calculate the exact price for you.

Why is the minimum order 4 items?

Our industrial machinary runs multiple items at a time, all processes have been set up to complement this for maximum efficiency, so the minimum order is 4 items.

To start receiving bulk discounts, order 8 or more products in total.

What if a size I need isn't available in the shop?

Some products and even colours come with more size options than others, if you can't find exactly what you need then get in touch and we will be able to source it for you.

I have a product code from a previous order, but I can't see it on the website, what should I do?

The products available in the shop are regularly updated, occasionally some lines may get superseded. If you can't see what you need, use the contact us form and we will endeavour to source it for you.

order questions

What is the digitisation cost for?

Digitisation is the process to convert an image or logo into an embroidery machine file. We pay a digitising company to do this for us as it requires specialist equipment. Once digitised, we will run a test of the embroidery on a piece of fabric, and send it to you to check and approve.

Digitisation is a one-off £20 cost per design (ex VAT) so it won't be charged again on future orders.

What are your lead times?

Our standard lead time is 5 working days from approval and payment of your order. Once your order is ready, we will dispatch it via DPD next day service or deliver it in person to local businesses.

If you need your order quicker than 5 working days, let us know when placing your order.

What are the shipping costs?

Standard UK delivery is £8.95, this is a next working day service via DPD. Tracking details will be sent at time of dispatch.

Orders over £500 qualify for FREE SHIPPING - all prices excluding VAT. 

I need to order some items in a hurry, what's the quickest they can be ready?

Standard dispatch is 5 working days from approval and payment of your order, however we offer an 'Express 72 hour dispatch' which is available at checkout for orders up to 50 items and costs a flat rate of £75.

I'd like to mix and match different products in my order, is that possible?

Yes, absolutely. You can add different products to your basket and the more you order, the more you save.

Bulk discounts start from only 8 items in your order.

What happens once I place my order? Do I need to do anything else?

No your job is done, we will check the artwork to ensure the logo and design is a useable format/quality before going ahead. If there are any issues, we will get in touch.

If your design is to be embroidered, we will send an image of the embroidery to check and approve before embroidering your products on our machine.

designer questions

What if I don't have a logo available to upload?

You can select a holding image and send your design after checkout.

What does 'remove background' mean in the design tool?

Your uploaded logo might be sat on a solid white background, select remove background if you don't want to have the white background printed or embroidered on the garment.

If the design is being embroidered, including a background will increase stitch count and cost.

Why can't I add a print design to a particular product?

Not all products are suitable for printing. Towels and fleeces are examples of materials that are better suited to embroidery.

The design tool has been set for the decoration methods that are most suitable for each product.

How do I use the design tool?

Choose a product from the shop and click 'start designing' - this will take you to the design tool.

Select your desired logo position on the product then click 'Add design' or 'Add text' to begin.

The first logo you add is included in the price, as you add more branding the unit price will automatically update.

If you get stuck at any stage click the ? icon on the bottom right for a detailed help pop-up.

I've set up a design that I don't want to lose but I'm not ready to checkout yet, what should I do?

Great, we want you to checkout when you're ready, so simply click on the 'save' icon in the bottom right of the design page and register for a new account. If you're an existing customer, log in.

You can then save your design until you're ready to revisit it and checkout.

I want to print larger than / outside of the decoration space in the design tool, can this be done?

Yes, 'Request a Quote' to upload your image or logo and let us know what you need.

We will reply with a visual and price tailored for you.

Couldn't find your answer here?

Contact us
Request a quote
Your cart is empty
Search